Effective Date: October 2025
1. Introduction
Welcome to X Clean Southwest (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website xcleansouthwest.co.uk (the “Site”).
By using our Site, you agree to the terms of this Privacy Policy.
2. Who We Are
Business name: X Clean Southwest
Location: Saltash, UK
Email: steve@xcleansouthwest.info
We are the “data controller” responsible for deciding how and why your personal data is used.
3. Data We Collect
We may collect and process the following personal data when you use our Site:
- Contact information: name, email address, phone number, or any details you provide via our contact form.
- Technical information: IP address, browser type, device information, and usage data collected automatically through cookies and similar technologies.
- Cookies and tracking: small data files used to enhance your browsing experience, analyse site traffic, and remember preferences.
4. How We Use Your Information
We use your personal data to:
- Respond to your enquiries or requests submitted through our contact form.
- Operate, maintain, and improve our website and user experience.
- Analyse website usage to help us enhance performance and usability.
- Comply with any legal obligations.
We do not sell, rent, or trade personal data to third parties.
5. Legal Basis for Processing
We rely on the following legal grounds to process your data under the UK GDPR:
- Consent: when you submit your details via our contact form.
- Legitimate interests: to ensure our website functions properly and to improve our services.
- Legal obligation: to comply with applicable UK laws and regulations.
6. Cookies
Our Site uses cookies to:
- Enable core functionality and security features.
- Understand how visitors use our website (via analytics tools).
- Improve site performance and design.
You can control or disable cookies in your browser settings at any time, but some parts of the Site may not function properly without them.
A detailed Cookie Policy is available on our Site and linked from our cookie consent banner.
7. Sharing Your Data
We may share your data with trusted service providers who help us operate our website or deliver services — for example:
- Website hosting providers
- Analytics services (e.g. Google Analytics)
- IT or maintenance support
All third parties are required to keep your information secure and only process it in accordance with our instructions.
We do not transfer data outside the UK.
8. Data Retention
We keep personal data only as long as necessary to fulfil the purposes described above or as required by law. Typically:
- Contact form enquiries: retained for up to 12 months after resolution.
- Analytics data: retained according to Google Analytics default settings.
After this period, data is securely deleted or anonymised.
9. Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the right to:
- Access a copy of the personal data we hold about you.
- Request correction or deletion of your information.
- Object to or restrict certain processing.
- Withdraw consent (where applicable).
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
To exercise your rights, contact us at steve@xcleansouthwest.info.
10. Links to Other Websites
Our Site may include links to external websites (such as Facebook). We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies separately.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version will always be available on our website, and the “Effective Date” will indicate the most recent revision.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
📧 steve@xcleansouthwest.info
Cookie Policy
Effective Date: October 2025
1. What Are Cookies?
Cookies are small text files that are placed on your computer or device when you visit a website. They help websites function properly, improve your browsing experience, and provide information to website owners about how visitors use their sites.
Cookies can be:
- Essential cookies: required for the site to function (e.g. security, accessibility, or remembering form submissions).
- Analytics cookies: help us understand how visitors use our website, so we can improve layout, content, and functionality.
- Preference cookies: remember your settings, such as language or region.
- Marketing cookies: used for advertising or remarketing (we currently do not use these).
2. How We Use Cookies
X Clean Southwest uses cookies to:
- Ensure our website functions correctly and securely.
- Analyse visitor behaviour through Google Analytics (e.g. number of visitors, pages viewed, time on site).
- Help us improve website content and user experience.
We do not use cookies to collect personally identifiable information or to serve targeted ads.
3. Third-Party Cookies
Some cookies on our site are provided by trusted third parties, such as:
- Google Analytics – to help us understand how visitors use our site and to identify ways to improve it.
Google may store this information on servers outside the UK. You can read Google’s privacy and data policies here.
4. Managing Cookies
When you first visit our website, you’ll see a cookie consent banner giving you the choice to accept or reject non-essential cookies.
You can also control cookies at any time by:
- Adjusting your browser settings to block or delete cookies.
- Visiting www.allaboutcookies.org for instructions on how to manage cookies on different browsers.
Please note that disabling cookies may affect how our website functions.
5. Changes to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in technology, law, or our website functionality. Any updates will be posted on this page with a revised “Effective Date.”
Contact Us
If you have questions about this Cookie Policy or our use of cookies, please contact:
📧 steve@xcleansouthwest.info